FREQUENTLY ASKED QUESTIONS
Most items are locally made but we admit that we also carry imported items like supplies and tools which are hard to find in the Philippines. The shop caters to DIY enthusiasts as well so we try to accommodate their needs too.
For custom orders, just email us at email@example.com so we can direct you to the supplier who can provide these services for you. However, we don’t have a catalogue of all our suppliers so best to have an idea already of what you want to order first so we can help you.
We don’t gift wrap! But we do have wrappers and tools to help you DIY! Our orders come in our default Common Room web packaging.
- For order shipping, please give us up to 3 to 14 business days if you reside within Metro Manila and 10 to 21 business days for outside Metro Manila. Apologies for possible additional delays due to COVID restrictions.
NOTE (as of May 2021): Due to MECQ restrictions, order cut-off for Friday delivery/LBC pick-up is until Thursday 11AM only. Orders paid after cut-off will be processed and shipped the following week.
- For damaged goods bought at the shop, please present the item and official receipt personally at the shop within 1 week of purchase so we can exchange it to a similar item or similarly priced product! No cash refund for items.
- For inquiries on how to take care of our plant products, visit Green House Project directly.
If you have specific questions about each product, we will be happy to direct you to our partner brand so he or she can answer your questions more thoroughly. Please give them a few days to respond. If you haven’t gotten any after a week, just let us know so we can help you follow up.
Please don’t get mad if you emailed partners directly and have failed to get responses from them! Common Room does not handle their brand accounts! Our partner brands are separate businesses who have unique systems in place for their online businesses.
Here at Common Room PH, we value your privacy! All personal info collected and stored in our database is used only to further improve our customer’s shopping experience. We do not store bank or credit card info. We use Paypal and Dragonpay gateway system to ensure security on your online transaction. Please note that our Policies may be edited for improvement without prior notice.