Where are your branches?
Check out our locations and store hours here.
Are all your products locally made?
Most items are locally made but we also carry imported items like supplies and tools which are hard to find in the Philippines.
Do you accept custom or bulk orders?
For some products, yes. Just email us at email@example.com so we can direct you to the supplier who can provide these services for you. Since our partners are constantly changing, we do not have a catalogue of all our suppliers and their products. Best to have an idea of what you want to order so we can help you.
Do you gift wrap?
Unfortunately, we don’t gift wrap. As much as possible, we wrap all orders in upcycled/biodegradable packaging. We do have gift wrapping tools and supplies online if you’d like to DIY!
How long does shipping take?
For order shipping, please give us up to 3 to 10 business days if you reside within Metro Manila and 10 to 21 business days for those outside Metro Manila.
What is your return and exchange in stores?
What is your return and exchange policy on the web shop?
Non-defective web shop items
Unlike in stores, we will not accommodate refund and exchange for non-defective web shop orders in accordance to DTI Rules and Regulations.
Defective items before shipping
We will only accept refund and exchange for web shop items provided that:
- Products are clearly damaged before shipping.
- Request for refund/exchange has been made within 5 business days after receiving your order.
- Products remain unused and can be returned in its original condition and packaging.
Common Room PH will shoulder shipping costs to and from your residence for faulty items to be exchanged. Refunds do not include shipping costs.
Defective items for reasons not due to our error
Common Room PH will not be held liable for any failure, delay, loss, and damage of products while in transit or for reasons not due to our error. No refund will be accommodated in these situations. We can accommodate return and exchange of the same item but shipping costs will be shouldered by client.
I have a question about a product or a brand partner…
If you have specific questions about each product, we will be happy to direct you to our partner brand so he or she can answer your questions more thoroughly. Please give them a few days to respond. If you haven’t gotten any after a week, just let us know so we can help you follow up.
How to be a partner?
Here at Common Room PH, we value your privacy! All personal info collected and stored in our database is used only to further improve our customer’s shopping experience. We do not store bank or credit card info. We use Paypal and Dragonpay gateway system to ensure security on your online transaction. Please note that our Policies may be edited for improvement without prior notice.