Return & Exchange
Before sending out our babies into the world, we make sure to properly check, pack and secure your orders. However, sometimes delivery mishaps are unavoidable. Transport can be tough especially in this hellish Manila traffic!
Non-defective web shop items
Unlike in stores, we will not accommodate refund and exchange for non-defective web shop orders in accordance to DTI Rules and Regulations.
Defective items before shipping
We will only accept refund and exchange for web shop items provided that:
- Products are clearly damaged before shipping.
- Request for refund/exchange has been made within 5 business days after receiving your order.
- Products remain unused and can be returned in its original condition and packaging.
Common Room PH will shoulder shipping costs to and from your residence for faulty items to be exchanged. Refunds do not include shipping costs.
Defective items for reasons not due to our error
Common Room PH will not be held liable for any failure, delay, loss, and damage of products while in transit or for reasons not due to our error. No refund will be accommodated in these situations. We can accommodate return and exchange of the same item but shipping costs will be shouldered by client.
You may email your return & exchange queries to firstname.lastname@example.org with the subject: Return Request.
Please note that all sales are final for personalization and custom orders.
Common Room also abides by the rules stated by The Department of Trade and Industry on Return & Exchange.