Store Policies

 

STORE HOURS

We are always happy to have you! Do drop by during our shop hours. Our friendly staff look forward to assist you.

Katipunan Branch:

Weekdays 10am-9pm | Weekends 10am-9pm

Alabang Town Center Branch:

Weekdays 11am-9pm | Weekends 10am-9pm

Powerplant Mall Branch:

Weekdays 11am-9pm | Weekends 10am-9pm

 

ONLINE SHOP

Ah the beauty of the digital world, it never sleeps! Which means, more hoarding potential! Yes, you can place your orders anytime and email your inquiries 24 hours a day, 7 days a week!

But please note that as crafters, our hands are also busy making (and cramming) our handcrafted products so please be patient with us. We’ll do our best to reply to you asap. *pinky swear*

 

PAYMENT METHODS

We accept payments via BPI/BDO Cash Deposit, Online Fund Transfer, or Paypal. Shipping and handling fees are already included upon checkout. Also, please take note that we will not be shipping out items without payment confirmation. Hope you understand!

For clients choosing to pay via bank deposit, please email us a photo of your transaction to shop@commonroomph.com for payment confirmation. Allow 24-48 hours for us to confirm your payment. Once confirmed, we'll begin processing your order ASAP. Yey, exciting!

Oh if you want, you can also pick-up your orders from any of our three branches. Payment is still required before pick-up to secure reservation of items.

Our bank details will be provided upon checkout!

 

SHIPPING & DELIVERY

Our hands are working non-stop to give you quality handmade products so please give us 10 business days for shipping if you reside within Metro Manila and 14 business days for deliveries outside Metro Manila.

Upon completion of your payment, you will receive an electronic love letter from us regarding the status of your order & its tracking number. 

 

DELIVERY BOO-BOOS!

There maybe instances where some packages are delayed, rerouted or lost during shipping. To avoid any problems with your delivery, kindly double check your shipping address and contact details. No typos, missing letters, mixed up numbers etc. Oh, adding landmarks can help too!

In case you experience any shipping problems, please email shop@commonroomph.com and we will do our best to assist you.

 

RETURN & EXCHANGE

Before sending out our babies into the world, we make sure to properly check, pack and secure your orders. However, sometimes delivery mishaps are unavoidable. Transport can be tough especially in this hellish Manila traffic! Not to mention the torrential floods! OMG!

If in case you received an item that is damaged or faulty, you may opt to file a refund/exchange request within (7) seven business days upon receipt of the order. Once approved, refund may be in the form of store credits or full cash paid. For exchanges, it must be returned in its original condition and packaging. Sadly, we cannot cover for shipping charges paid once returned to us.

You may email your return & exchange queries to shop@commonroomph.com with the subject: Return Request.

Please note that all sales are final for personalization and custom orders.

 

IN-STORE PICK UP

We’re always happy meeting our shoppers! So if you prefer to have your orders picked up at any of our three branches then we’ll be happy to accommodate your request! Just a word of caution, you might end up buying more if you drop by the shop. Kindly check our store hours for your visit.

 

FREQUENTLY ASKED QUESTIONS

Most items are locally made but we admit that we also carry imported items like supplies and tools which are hard to find in the Philippines. The shop caters to DIY enthusiasts as well so we try to accommodate their needs too. 

For custom orders, just email us at shop@commonroomph.com so we can direct you to the supplier who can provide these services for you. However, we don’t have a catalogue of all our suppliers so best to have an idea already of what you want to order first so we can help you.

We don’t gift wrap! But we do have wrappers and tools to help you DIY!

For damaged goods bought at the shop, please present the item personally at the shop within 2 weeks so we can exchange it to a similar item or similarly priced product! No cash refund for items.

For inquiries on how to take care of our plant products, visit Green House Project directly.

If you have specific questions about each product, we will be happy to direct you to our partner brand so he or she can answer your questions more thoroughly. Please give them a few days to respond. If you haven’t gotten any after a week, just let us know so we can help you follow up.

Please don’t get mad if you emailed partners directly and have failed to get responses from them! Common Room does not handle their brand accounts! Our partner brands are separate businesses who have unique systems in place for their online businesses.

PRIVACY POLICY

Here at Common Room PH, we value your privacy! All personal info collected and stored in our database is used only to further improve our customer’s shopping experience. We do not store bank or credit card info. We use the Paypal gateway system to ensure security on your online transaction. Please note that our Policies may be edited for improvement without prior notice.